mgbd Privacy Policy – Your Data, Your Rights

Overview

Who We Are and What This Policy Covers

mgbd ("the Platform", "we", "us", "our") operates the online casino and sports betting service available at mgbd.ws. This Privacy Policy describes how mgbd collects, processes, stores, and shares personal data relating to users of the platform ("you", "the Player"). It applies to all personal data collected through the mgbd website, mobile browser interface, customer support channels, and any other touchpoint through which you interact with the platform.

By registering an account with mgbd or using the platform in any capacity, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you should not create an account or continue using the platform. This policy is to be read together with the mgbd Terms and Conditions, which govern the overall contractual relationship between you and the platform.

Data We Collect

Categories of Personal Data Collected by mgbd

mgbd collects personal data in several categories, depending on how you use the platform. The following describes the types of information we collect and the context in which each type arises.

Data Use

How mgbd Uses Your Personal Data

mgbd uses the personal data it collects for the following purposes, each of which is described in more detail below. We do not use your data for any purpose not described in this policy without first notifying you and, where required, obtaining your consent.

Account Management and Service Delivery

Your identity and contact data are used to create and maintain your account, authenticate you at login, process deposits and withdrawals through bKash, Nagad, Rocket, and other supported Bangladesh payment channels, deliver promotional offers you have opted into, and provide customer support when you contact us.

Fraud Prevention, Security, and Regulatory Compliance

Device and technical data, usage data, and financial data are used to detect and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as described in the Terms and Conditions. mgbd is required to retain certain transaction records and identity verification documents to comply with applicable anti-money-laundering (AML) obligations. Where suspicious activity is detected, relevant data may be disclosed to regulatory authorities or law enforcement agencies.

Platform Improvement and Analytics

Aggregated and anonymised usage data is analysed to understand how players use the platform, identify technical issues, optimise page performance for common Android devices and mobile networks used across Bangladesh, and prioritise new features. Individual players are not identifiable from aggregated analytics data.

Legal Basis

Why We Are Permitted to Process Your Data

mgbd processes personal data on the following legal bases: (a) Contract performance — processing necessary to register your account, verify your identity, process payments, and deliver the gaming services you have requested; (b) Legitimate interests — fraud detection, security monitoring, and platform analytics, where mgbd's interest in operating a safe and efficient platform does not override your fundamental rights; (c) Legal obligation — retaining identity documents and transaction records as required by applicable AML and financial regulations; (d) Consent — sending you marketing communications and personalised bonus offers, where you have specifically opted in to receiving such communications. You may withdraw consent at any time by contacting [email protected].

Data Sharing

When and With Whom We Share Your Data

mgbd does not sell your personal data to third parties. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for each purpose.

Payment Processing Partners

To process deposits and withdrawals, mgbd must share transaction data with the relevant payment processor — for example, the bKash, Nagad, or Rocket platform when you use those services. Each payment partner operates under its own privacy policy. mgbd shares only the minimum data necessary to execute each transaction and does not share unrelated personal data with payment partners.

Game and Technology Providers

Some games available on mgbd are supplied by third-party game studios such as Pragmatic Play, Evolution Gaming, and other providers. These studios may receive session-level technical data (e.g. player session token, game round ID, stake and outcome data) necessary for the game to function. They do not receive your name, mobile number, or payment details. Their data handling is governed by their own privacy policies and their contractual obligations to mgbd.

Regulatory Authorities and Law Enforcement

mgbd may be required to disclose personal data to government agencies, regulatory authorities, or law enforcement bodies where required by applicable law or in response to a lawful request. In such cases, mgbd will disclose only the data specifically required and will take reasonable steps to notify you of any such disclosure, where permitted to do so by law.

Cookies

Cookies and Tracking Technologies

mgbd uses cookies and similar technologies (such as local storage tokens) to enable essential platform functionality, maintain your login session, remember your preferences, and collect aggregated analytics data about how the platform is used. A cookie is a small data file placed on your device by your browser when you visit a website.

Types of Cookies Used

Essential cookies are required for the platform to function and cannot be disabled — these include session authentication tokens and security cookies. Functional cookies remember your preferences such as language setting. Analytics cookies collect anonymised data about page visits and session durations to help improve the platform. We do not use advertising or third-party tracking cookies that follow you across websites outside of mgbd.

Managing Cookies

You can manage or delete cookies through your mobile browser's settings menu. Disabling essential cookies will prevent you from logging into your account and using the platform. Disabling functional or analytics cookies will not prevent you from using the platform but may affect certain preferences being retained between sessions. Your browser or device may also offer options to block cookies entirely — please refer to your browser's help documentation for guidance specific to your device.

Security

How We Protect Your Data

mgbd implements technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include 256-bit SSL/TLS encryption for all data transmitted between your browser and the platform's servers, secure password hashing, access controls that restrict which personnel can access player data, and regular security reviews of the platform's infrastructure. Your payment transactions are additionally protected by the security protocols of the relevant payment processor (bKash, Nagad, Rocket, or your bank).

While mgbd takes all reasonable steps to protect your data, no internet-based service can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own device and account credentials. If you believe your account has been compromised, please contact [email protected] immediately.

Retention

How Long We Keep Your Data

mgbd retains your personal data for as long as your account remains open and for a period thereafter as required by applicable legal and regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in accordance with standard financial compliance requirements. Communications data (support tickets, chat logs) is retained for up to two years from the date of each interaction.

Once the applicable retention period has expired and there is no longer a legal or regulatory requirement to retain the data, mgbd will securely delete or anonymise it. If you request account closure, the platform will process your request and commence the retention-period countdown from the date of closure, after which your personal data will be deleted in accordance with this policy.

Your Rights

Your Data Protection Rights as a Player

As a player whose personal data mgbd processes, you have the following rights with respect to your data. To exercise any of these rights, please contact [email protected] with your request. We will respond within a reasonable time and may need to verify your identity before acting on certain requests.

Age Restriction

Children and Minors

mgbd is strictly for players aged 21 and above. The platform does not knowingly collect, process, or store personal data relating to individuals under the age of 21. If you are a parent or guardian and believe that a minor has created an account or provided personal data to mgbd without your knowledge, please contact [email protected] immediately. Upon confirmation, mgbd will delete the account and any associated personal data without undue delay. Age verification checks are carried out as part of the KYC process and may be triggered at any point during a player's relationship with the platform.

Policy Updates

Changes to This Privacy Policy

mgbd may update this Privacy Policy from time to time to reflect changes in the platform's data practices, applicable law, or regulatory requirements. When material changes are made, the updated policy will be published on this page with a revised effective date, and registered players will be notified via the mobile number or email address associated with their account. Your continued use of the platform after the effective date of a revised policy constitutes acceptance of the updated terms. If you do not agree with the changes, you should cease using the platform and may request account closure by contacting [email protected].

Contact

Data Queries and Contact Information

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a concern about how your data has been handled, please contact the mgbd team at [email protected]. Please include your registered username or mobile number in your message so the team can locate your account. The support team is available in both English and Bengali and will acknowledge your request within a reasonable timeframe.